Delivery Information

 

Local shipping (West Malaysia)

Local shipping within Peninsular Malaysia is entitled to free shipping for order amount greater or equal to RM70. Otherwise, you will be charged for RM7 (first 1kg) and RM1.50 per subsequent kg. Your items will be combined and packed into the parcel for courier delivery. Our panel courier is Easyparcel where the majority of the parcel will be shipped by Poslaju and Skynet.

Other than Sunday and public holidays, for the order which payment has been made before 12pm, the parcel will be tendered to the courier by the same day. Otherwise, it will be tendered by the next business day. Generally, courier delivery takes 1 to 3 days and most of the time will arrive by the next day. For example, your item paid today (weekday before 2 pm) will probably arrive by tomorrow in most cases. Customers can track their parcel with the tracking number provided.

In the case of the shipment lost, compensation will be made by courier at a maximum of RM50 per parcel. The full amount of compensation can only be applied if the parcel was covered by additional insurance. To have the parcel insured, the customer needs to pay an extra 10% to the parcel total amount. This paid amount is not refundable.


Local shipping (East Malaysia)

The shipping rate to East Malaysia is RM11 per kg, additional 0.5kg is RM2. The panel courier is Easyparcel where the majority of the parcel will be shipped by Poslaju.


Volumetric VS gross weight

Volumetric weight is a courier weight calculation method base on volume whereby the gross weight is the actual weight of the package. Volumetric weight is calculated by dividing the package volume in cubic cm (length x width x height) with 5000. Either volumetric or gross weight will be chosen depending on which one is higher. For example, if the package’s volumetric weight is 0.74kg and the gross weight is 0.5kg, volumetric weight will be chosen and shipping cost will be charged according to volumetric weight (0.74kg).

 

Typical time frame

Ready stock items: 1-3 days [Malaysia warehouse --> Customer]

Pre-order items: 7-14 days [China warehouse --> Customer]

**Kindly refer to the shipping time note on the product page. If there is no shipping time note, the item is a ready stock that is shipped from the Malaysia warehouse.