Delivery Information

 

Local shipping (West Malaysia)

Local shipping within Peninsular Malaysia is entitled for free shipping for order amount greater or equal to RM88. Otherwise, you will be charged for RM7 (first 1kg) and RM1.50 per subsequent kg. Your items will be combined and packed into parcel for courier delivery. Our panel courier is Easyparcel where majority of the parcel will be shipped by Poslaju.

Other than Sunday and public holidays, for order which payment has been made before 2pm, the parcelwill be tendered to courier by the same day. Otherwise, it will be tendered by the next business day. Generally, courier delivery takes 1 to 3 days and most of the time will arrived by next day. For example, your item paid today (weekday before 2pm) will probably arrived by tomorrow in most cases. Customers can track their parcel with the tracking number provided.

In the case of shipment lost, compensation will be made by courier at maximum RM50 per parcel. Full amount of compensation can only be applied if the parcel was covered by additional insurance. To have the parcel insured, customer need to paid extra 10% to the parcel total amount. This paid amount is not refundable.


Local shipping (East Malaysia)

Shipping rate to East Malaysia is RM11 per kg, additional 0.5kg is RM2. The panel courier is Easyparcel where majority of the parcel will be shipped by Poslaju.


Singapore shipping

Singapore shipping is cheaper than international shipping since this zone is nearer to Malaysia. Its rate is start from RM42 for the first 0.5kg, additional 0.5kg is RM9. The rate is getting cheaper when the weight is higher.The courier used is SF Express powered by EasyParcel. Your items will be combined and packed in the flyers and tendered to courier. The handling time will be 1 to 2 days and the international transit time is 1 to 2 days. Tax or import duty incurred during arrival to destination country is bound to customer. Customer is required to pay the duty or tax and self clearance for package (if any). Most of the time, we can declare the package as gift or with lower commercial value to save tax for customers.

 

International shipping

International shipping is available in our store item. Your items will be combined and packed into package (most of the time in box) and tendered to courier. Depending on your destination and stock availability, your package will be departed either from Malaysia or China warehouse. For package departed from Malaysia, the courier would be DHL or EMS. The handling time will be 1 to 3 days and the international transit time is 3 to 5 days. For package departed from China, the courier would be DHL in most cases. The handling time will be 1 to 3 days and the international transit time is 3 to 5 days. All of the package delivery will come with tracking number. You will find lower rate than retail shipping price up to 50% from us.

 

However, the actual transit time for both might vary depending on the destination. Tax or import duty incurred during arrival to destination country is bound to customer. Customer is required to pay the duty or tax and self clearance for package (if any). Most of the time, we can declare the package as gift or with lower commercial value to save tax for customers.

 

Volumetric VS gross weight

Volumetric weight is a courier weight calculation method base on volume whereby gross weight is the actual weight of the package. Volumetric weight is calculated by dividing the package volume in cubic cm (length x width x height) with 5000. Either volumetric or gross weight will be chosen depending which one is higher. For example, if the package’s volumetric weight is 0.74kg and the gross weight is 0.5kg, volumetric weight will be chosen and shipping cost will be charged according to volumetric weight (0.74kg).

 

Typical time frame

Malaysia      
Status hadling time courier time Direction
ready stock 1 to 2 days 1 to 3 days Malaysia warehouse--> Customer
pre-order 1 to 2 weeks 1 to 3 days China warehouse --> Malaysia warehouse--> Customer
       
Singapore      
Status hadling time courier time Direction
ready stock 1 to 2 days 1 to 2 days Malaysia warehouse--> Customer
pre-order 1 to 2 weeks 2 to 5 days China warehouse --> Malaysia warehouse--> Customer
       
other countries      
Status hadling time courier time Direction
ready stock 1 to 2 days 3 to 7 days Malaysia warehouse--> Customer
pre-order 3 to 5 days 3 to 7 days China warehouse --> Customer